1800-Flowers why do I have to search for stuff

http://screencast.com/t/NjkwYzg3N

I was using 1800 Flowers to send some flowers out. The delivery was going to a business address. I fill in the form, submit, and than I get an error: Fill in your business name. Now there is no spot for the address anywhere.

After few min I just in to the Chat with someone from the company. Now the person helping me was very nice and I was told to change the delivery from business to residential than back again. Hey look at the the address shows up.

That is just bad experience. That is all.